Orders are typically processed within 1 – 2 business days. During busy periods it may take slightly longer, but we’ll always do our best to ship promptly.

Email info@schostaloriginals.com as soon as possible and include your order number. We’ll try to help, but if the parcel has already been prepared for shipping or handed to the courier, changes may not be possible.

Yes. For bulk, corporate or special requests, contact info@schostaloriginals.com and our team will assist you.

 Estimated transit times from the moment your parcel ships:

• Italy: 1 – 2 working days
• European Union: 1 – 2 working days
• United States: 2 – 3 working days
• Rest of the world: 2 – 4 working days

Please note that customs inspections or local delays may occur.

Absolutely. We ship across Europe and to many countries worldwide, including the USA. Shipping rates and any free-shipping thresholds are shown at checkout. For full details, see our Shipping Information page.

When your parcel leaves our warehouse you will receive a confirmation email with a real-time tracking link.

Yes, all deliveries require a signature to guarantee safe receipt.

We work with DHL and other reliable express services, depending on destination. More details are available on the Shipping Information page.

Every product page includes a Size Guide. Need personalised advice? Email us and we’ll help you find the perfect fit.

Some styles return regularly, others are limited editions. Contact us and we’ll let you know if a restock is planned.

Always follow the care label. In general, we recommend gentle machine washing at low temperatures and low-heat ironing.

Yes. Every order arrives in our elegant, FSC-certified gift box wrapped in branded tissue. You can add a personal gift message at checkout.

Prices are never shown inside the parcel. If the recipient needs to return or exchange an item, simply share the order number with them.

Items may be returned within 30 days of delivery provided they are unworn, unwashed and in original condition with the tags attached. Return shipping costs are the customer’s responsibility; we can provide a prepaid DHL label at a discounted rate on request. Start your return by emailing info@schostaloriginals.com.

Yes, provided the desired size or colour is in stock. Email us with your order number and the item you’d like instead. We’ll confirm availability and guide you through the exchange.

Once we receive and inspect your return we’ll refund your original payment method within 7 business days. Your bank may require extra time to post the credit.

Customs duties and import taxes are non-refundable, even when you return a product.

Email info@schostaloriginals.com within 14 days of delivery, attaching your order number and a photo of the issue. We’ll resolve it quickly.

We’re working on offering monogramming and other custom options very soon. Join our newsletter or follow us on social media for updates.

We answer emails Monday–Friday and aim to reply within 24 – 48 hours. Contact us at info@schostaloriginals.com for orders and returns, or support@schostaloriginals.com for shipping questions.