At Schostal Originals, we are committed to your satisfaction. If your purchase isn’t quite right, we are happy to assist with returns or exchanges in a simple, stress-free process.

You have 14 calendar days from the date of delivery to request a return or exchange.
After this period, we are unable to offer refunds or exchanges.

To be eligible for a return or exchange, items must:
- unused, in original condition
- all original tags attached
- original packaging

Please note that we cannot accept returns or exchanges for:
- Gift cards
- Final sale or discounted item
- Undergarments and swimwear (for hygiene reasons)
- Personalized or monogrammed items

1. Contact us at support@schostaloriginals.com
Include:
- Your order number
- Purchase date
- Item(s) to return or exchange
- Reason for the return

2. Our team will review your request. If approved, we will provide:
- A pre-paid return shipping label (for EU customers)
- Instructions for returning the item(s)

3. Pack your item(s) securely in the original packaging and include proof of purchase.
Items returned without prior approval will not be accepted.

- Once we receive and inspect your return, we’ll notify you of the outcome.
- Approved refunds will be processed to your original payment method within 7–14 business days.
- Please note: Shipping fees and customs duties are non-refundable.

Need a different size or color? Contact us to request an exchange.
Exchanges are:
- Subject to availability
- Only possible for items of equal value

The fastest solution: return the item and place a new order once your return is approved.

- Return shipping is free within the European Union
-For non-EU customers, return shipping costs are the customer’s responsibility
- Any customs duties on returned goods are also the responsibility of the customer

Schostal Originals – Magazzini Schostal Srls
Via Camposampiero, 173
00191 Rome – Italy

If you receive an item that is damaged
or defective, please email us within 24 hours of delivery at support@schostaloriginals.com with:
- Photos of the item
- A description of the issue
- Your order number

We’ll resolve the matter as quickly as possible.

If you haven’t received your refund after 14 business days:
- Check with your bank or card issuer
- If still unresolved, contact us at support@schostaloriginals.com